Our Promise to Travel Safe

The new normal

In this fast-changing phase of living with a pandemic, we have taken strict measures to create an environment for you to travel safely and secure and adhere to the new normal adhering to both international and national healthcare standards. You may also get the latest updates on the COVID cases from the following bio. Click Here

Trained to ensure the protocol

Our guides and chauffeurs have gone through extensive training in assuring the righteous actions to be taken during these times. They ensure the social distancing measures in preventing the spread and related hygiene standards.

They will ensure adherence to protocol and safety standards during these times. We, handling the tour from this end goes along with stringent measures to ensure the virus does not stand a chance of surviving at the office. From safe hands to safety shoes, and constant face masks on our team is right on the protocol.

Before you board

We have taken strict measures and new strategies to clean and disinfect all surfaces of the coach before you hop on board and will do so at the start of the day, each day of your journey. We have provided hand sanitizer readily available at your coach and masks too.

Should you require anything additional please feel free to tap us, or should you bring your own PPE we are complete with you.

Selected specifically to ensure safety

Our partners in the ground and in hotels are carefully selected and spoken prior to your arrival to check we’re on the same page (or better) with the safety standards.

We have gone to lengths of personally visiting them to see it by our own eyes so we can assuredly say the partners in the ground and in hotels and us are perfectly in sync. So, rest assured our service providers will adhere to stringent safety protocols too.

We are on call 24/7

The team operations are constantly on a call with the field team who are on wheels with you to ensure everything runs smoothly and emergency protocols are being taken.

Lesser on board

We will be having smaller groups to adhere better to safety protocol and that also means better attention to you in sites and in traveling. Also, better ensuring physical distancing.

No harm in knowing more

While we adhere to these well enough, if you need any more extra precautions or need to bring additional equipment in safety that you feel more comfortable in, we totally understand, but we stay ahead in our loop of updating our knowledge constantly and providing you with the best possible environment to visit Sri Lanka better.

Tripavi special booking policy due to the COVID 19 situation

We understand the number of queries and hesitance involved in your decision to travel outside of your regular destination in these trying times. Therefore, Tripavi as a responsible travel company has introduced a super flexible cancellation policy. We at Tripavi have gone through an extensive search to play partnerships with all the hotels that are following the COVID 19 safety instructions and ready to welcome the guests adhering to all health and safety regulations. Feel free to contact us to get you the latest updates with the hotels that are following COVID 19 safety measures and flexible with their cancellation policies.

Confirming the booking and paying your invoice

Due to the global uncertainty situation, we have waived off the requirement for an advance payment to confirm the booking. Once you confirm the booking through an email, we will take it as confirmed to arrange the necessary facilities while you have the option to pay your full invoice 14 days prior to the travel date. For certain villa bookings or resorts, these terms may change, in that situation, we will be advising our guest individually at the time of booking.

Flexibility to change your travel plans

If you have already booked or planning to book for travel up to 15th December 2021, and 1st February 2022 onwards receive greater flexibility up to 7 days prior to departure by having the option to change your travel date free of charge, or exchange for a future travel voucher valid for 01 year. Cancellations of Maldives bookings depend on the hotel cancellation policies.

Refunds on canceled tour arrangements

In the event of the following, we will refund 90% of the invoice value.

Closures of International boards by either government.
If the traveller or partner accompanying the holiday is contracted with COVID 19 (reports to be submitted)

For certain villa bookings or resorts the above terms may change, however, we would be advising you with the induvial cancellation policies so that you will have a better idea before booking.

Important Telephone Numbers

COVID-19 emergency contact center – 1999
Emergency Ambulance service – 1990

Hospitals in Colombo

National Hospital Colombo – 0112691111
National Institute of Infectious Diseases – 0112411224
Asiri Central Hospital – 0114665500
Lanka Hospitals (Pvt) Ltd – 0115430000
Durdans Hospital Colombo – 0112140000
Nawaloka Hospital Colombo – 0115577111

Nuwara Eliya Hospitals

District General Hospital – 0522222261

Hospitals in Kandy

National Hospital Kandy – 0814940859
Asiri Hospital Kandy – 0814528800

Negombo Hospitals

District General Hospital – 0312222261
Nawaloka Hospital Negombo – 0315777777

Down South Hospitals

Teaching Hospital Karapitiya – 0912232267
Asiri Hospital Galle – 0914640640